Frequently Asked Questions

To determine your record keeping platform you can use your plan account number as a guide. If you need more assistance, please contact your local RMC Territory Map.

• MyPlans: For plans with 7 digits only (i.e., 1234567), you can access your plan records at online.metlife.com. You can also contact Plan Services at 833-642-1008.
• Plan Service Center: If your plan account number has 7 digits followed by an extension (i.e., 1234567-01), you can access your plan records at psc.metlife.com. You can also contact Client Services at 800-856-7772.