Your MetLife Auto & Home Insurance Policy and Coronavirus (COVID-19)

Helping you stay informed is our number one priority. Find tips on how to prepare and resources available to you during this challenging time.

We are here to help you navigate the Coronavirus (COVID-19) pandemic.

Recognizing the economic hardship caused by the COVID-19 pandemic, MetLife is taking action to help its customers during this challenging time. The company’s property and casualty business, MetLife Auto & Home®, is providing financial relief, preserving coverage in the event of missed payments, and processing claims remotely to ensure social distancing.

“Being there for our customers when they need us the most is the promise MetLife delivers on every day,” notes Darla Finchum, president, MetLife Auto & Home®. “People are struggling, through no fault of their own, and we can help.”

Ways to get help:

Contact Customer Service

Call us at 1-800-438-6381

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File a claim

Contact us

Call us at 1-800-854-6011 to report a claim or find other ways to get in touch.

Reach us online

For eService, to file a claim, to update payment or contact information, access the MetLife Online Service Center

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MetLife On Site

We'll be on location to help start recovery

Please check back for updates.

Additional Support Options

Here are additional ways to get in touch:

Fax: 1-866-743-1546

Email: MET_CAT@metlife.com

For MetLife Auto & Home Flood Policy claims:

Phone: 1-800-759-8656

Customer email: claims@floodpro.net
Customer website: www.myflood.com

Agent Website: https://metlife.torrentflood.com

For Business Auto Claims (Weekdays):

Phone: 1-888-231-1497 and select option 2

Email: 6301Metlife@sedgwickcms.com

Fax: 1-888-890-8150

Weekends:

Phone: 1-800-998-5741

Email: newassignment@sedgwick.com

Fax: 1-866-801-6576

Auto & Home Insurance - Policyholder FAQs

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Can I suspend my auto liability coverage?

While you may be able to suspend your auto liability insurance coverage, if you do, your vehicle will be uninsured. If your state verifies that registered vehicles maintain liability insurance, you may receive notification from the state indicating that your vehicle is not insured, and you may be subject to fines and/ or penalties.

Are there other ways to save money on my auto insurance to avoid having to suspend coverage?

There may be other ways to save more on your auto coverage, while keeping you and your family protected. For example, consider completing an online driver training course, such as one of the Adept Driver Training programs. These programs can be completed in less than a week and you may qualify for a discount for up to three years. The Adept Driver Training programs can be found at www.adeptdriver.com.

Call our customer service team at 1-800-METLIFE to discuss any potential discounts or savings for which you may be eligible.

Can I file an auto or home claim during the COVID-19 pandemic?

Our team has business continuity plans in place and will be processing and paying claims during this time.

Can I contact customer service about my auto and home policies during the COVID-19 pandemic?

Our team has business continuity plans in place and will be responding to customer inquiries during this time.

Customer service can be reached at 1-800-METLIFE or you can access your policy online at MetLife.com

Where can I manage my auto and home policies online?

You can register your policies online at MetLife.com to utilize the MetLife Online Service Center. To create an online account, select "Log In" in the upper right-hand corner of the homepage and then select "Create a new account." You will need to have your policy number and effective date handy in order to create the account. This information can be found on your auto insurance ID card or policy declarations page.

If you previously registered for an online account, simply visit MetLife.com, select "Log In" in the upper right-hand corner of the homepage, and enter your user ID and password. There is a password reset process available online if you forgot your login credentials.

In the Online Service Center, you can:

View/print policy documents
View/print auto insurance ID cards
Pay your bill
Submit a claim