Employee Experience

Homepage Global Employee Benefits MetLife Worldwide Benefits What Globally Mobile Employees Can Expect

Member Experience

We have over 60 years of experience helping globally-mobile employees and their families, so they can focus on their assignment and settle into their new life abroad. With our coverage, they have access to an experience that meets their diverse needs – wherever their work and lives take them.

Working and living abroad is a unique experience. However, acclimating to a new country, culture language or work environment can be difficult, especially if a globally-mobile employee or a member of their family faces an unexpected, significant life event along the way. As they navigate exciting or challenging key moments along their assignment, their benefits shouldn’t be top of mind. With MetLife Worldwide Benefits at your side, your globally-mobile employees will have the tailored and quality experiences that provide the right level of guidance and support they need – when they need it.

Our coverage provides a better experience

Industry-leading benefits

Our suite of Life, Accidental Death & Dismemberment and Long Term Disability benefits help globally-mobile employees feel covered and confident their financial health is protected.

Maximized coverage

With Life insurance, globally-mobile employees and their families have access to Grief Counseling, Estate Resolution and Will Preparation & Digital Estate Planning services that can help them plan for the future and navigate life changes.

Personalized service

We have a dedicated team of specialists trained in providing trusted advice, guidance and ongoing support specifically for globally-mobile employees and their families, there at any time and in any language.

Helpful resources

We know that benefits can be overwhelming, which is why we provide globally-mobile employees and their families with easy-to-access tools and information containing everything they need to understand and utilize their benefits in ways that best serve their interests.

Streamlined claims

We have the capabilities and a team of experts in place that ensure a simple, smooth and compassionate claims process so that members receive timely, accurate financial protection.

SPECIALIZED FOCUS ON THE GLOBAL WORKFORCE

We serve customers with globally-mobile employees located in 199 countries around the world, providing the global expertise they need to meet unique workforce needs

Support for diverse member needs

For globally-mobile employees

Employees who live and work abroad need confidence they’re covered for loss of life and significant accidents, injuries or illnesses.

For family members

Whether they relocated abroad or stayed home, family members of global employees need coverage and support.

For beneficiaries

After losing a loved one, beneficiaries need proper support so they can focus on coping and navigating what’s next.

We provide globally-mobile employees with protection, support and service they can rely on.

Comprehensive coverage: Our Life, Accidental Death & Dismemberment and Long Term Disability solutions protect employees’ health, standard of living and finances after an unexpected event. In addition to our basic foundation of coverage, we offer supplemental options that allow employees to increase their level of protection to their portfolio as their family or financial commitments change.

Valuable services: Our array of value-added features help employees plan for and manage whatever life may bring, at no additional cost to them:

Grief Counseling: Licensed counselors are there to help employees cope with the loss of a loved one or major life changes
Estate Resolution: Legal resources are there to assist employees with the probate process should a loved one pass away
Will Preparation and Digital Estate Planning: Legal resources are there to assist employees with creating or updating a variety of wills

Helpful resources: Our digital tools help employees access the resources and information they need to manage and learn about their plan, right at their fingertips.

Personalized service: Our Customer Service team is there to provide the global-specific expertise and guidance employees need for inquiries regarding benefits, plan management or claims.

Streamlined claims: In the event of a claim, our compassionate team of experts are there to ensure employees have a smooth, expedited claims experience and receive their payment quickly in a way that works best for them.

We provide family members with protection, support and service they can rely on.

Comprehensive coverage: Our Life, Accidental Death & Dismemberment and Long Term Disability solutions protect the health, standard of living and finances of family members after an unexpected event. We also offer spouse and dependent options that offer increased levels of protection.

Valuable services: Our array of value-added features included with our Life benefit help family members plan for and manage whatever life may bring:

Grief Counseling: Licensed counselors are there to help family members cope with the loss of a loved one or major life changes
Estate Resolution: Legal resources are there to assist family members with the probate process should their loved one pass away
Will Preparation and Digital Estate Planning: Legal resources are there to assist family members with creating or updating a variety of wills

Helpful resources: Our digital tools help family members access the resources and information they need to learn about benefits, submit claims or contact us for additional support, right at their fingertips.

Personalized service: Our Customer Service team is there to provide the global-specific expertise and guidance family members need for inquiries regarding benefits or claims.

Streamlined claims: In the event of a claim, our compassionate team of experts are there to ensure family members and beneficiaries have a smooth, expedited claims experience and receive their payment quickly in a way that works best for them.

We provide beneficiaries with support and service they can rely on.

Comprehensive coverage: Our Life, Accidental Death & Dismemberment and Long Term Disability solutions protect the health, standard of living and finances of beneficiaries after facing the difficult loss of a loved one.

Valuable services: The value-added features included with our Life benefit support beneficiaries by helping them manage whatever life may bring:

Grief Counseling: Licensed counselors are there to help beneficiaries grieve and cope with the loss of a loved one
Estate Resolution: Legal resources are there to assist beneficiaries with the probate process should their loved one pass away

Elevated support: As part of MetLife’s Legacy Trees™ program, we plant one tree in memoriam of every Life insurance policy who passes away. Beneficiaries have comfort in knowing the tree planted in their loved one’s honor will serve as a long-standing, living tribute and will positively impact the environment and surrounding community.

Helpful resources: Our digital tools help beneficiaries access the resources and information they need to submit and manage claims or contact us for additional support, right at their fingertips.

Personalized service: Our Customer Service team is there to provide the global-specific expertise and guidance that beneficiaries need for inquiries regarding claims, all while managing the claims process for them so they can focus on their loss and everything that comes after.

Streamlined claims: In the event of a claim, our compassionate team of experts are there to ensure beneficiaries have a smooth, expedited claims experience and receive their payment quickly in a way that works best for them.

We’re here to help you meet the diverse needs of global employees and their loved ones.

Provide a more tailored and quality experience

Contact us to learn more

MetLife's Will Preparation and Estate Resolution services are offered by MetLife Legal Plans, Inc., Cleveland, OH. In certain states, legal services benefits are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and affiliates, Warwick, Rhode Island. For New York sitused cases, the Will Preparation service is an expanded offering that includes office consultations and telephone advice for certain other legal matters beyond Will Preparation. Tax Planning and preparation of Living Trusts are not covered by the Will Preparation Service. Certain services are not covered by Estate Resolution Services, including matters in which there is a conflict of interest between the executor and any beneficiary or heir and the estate; any disputes with the group policyholder, MetLife and/or any of its affiliates; any disputes involving statutory benefits; will contests or litigation outside probate court; appeals; court costs, filing fees, recording fees, transcripts, witness fees, expenses to a third party, judgments or fines; and frivolous or unethical matters.

Grief Counseling services are provided by a vendor not affiliated with DelAm, and the services provided are separate and apart from the insurance provided by DelAm. The vendor’s network of counselors have master’s or doctoral degrees and are licensed professionals. The Grief Counseling program does not provide support for issues such as: domestic issues, parenting issues, or marital/relationship issues (other than a finalized divorce). For such issues, members should inquire with their human resources department about available company resources. Events that may result in a loss are not covered under this program unless and until such loss has occurred. This program is available to Employees and their family members, as well as to beneficiaries at the time of a death claim. Family members are defined as an Employee’s lawful spouse, domestic partner, natural child, adopted child, and stepchild. Services are not available in all jurisdictions and are subject to regulatory approval.

MetLife’s worldwide benefits products are underwritten by Delaware American Life Insurance Company, a MetLife affiliate domiciled at 600 North King Street, Wilmington, DE 19801, and other affiliates.

Like most group insurance policies, insurance policies offered by MetLife contain certain exclusions, exceptions, waiting periods, reductions, limitations, and terms for keeping them in force. Ask your MetLife representative for costs and complete details.