MULTINATIONAL SOLUTIONS

Working with MetLife

When you choose MetLife, you’re gaining a true partner. Your dedicated account manager is there for every step of your journey. And we know the way, thanks to 60 years of experience in worldwide health benefits and an established global network in over 180 countries.

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With You Every Step

For over six decades, our clients have been able to rely on MetLife for their globally mobile employees’ benefits. From collaborative plan design and seamless implementation to proactive employee management, our high-touch approach to service helps you support your employees’ success when they are on assignment abroad.

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Pre-Sale

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Implementation

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Post-Implementation

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  • Collaboratively customized plans to meet client needs
  • Quick quote turnaround (within five business days)
  • Network analysis for targeted provider recommendations
  • Dedicated, personal implementation team
  • Digital welcome materials, and customized notifications to employees
  • Proactive outreach and onboarding of providers preferred by employees 
  • Online tools like eBenefits to manage coverage of all employees
  • Fast and proactive response to employee and client feedback
  • Best-in-class reporting to give clients a clear picture of employees’ experience abroad

Network

Global Reach

One of the largest global medical networks, catering specifically to globally mobile employees, with 1.3 million providers in over 180 countries.

U.S. Medical Coverage

Access to some of the largest healthcare networks in the U.S.

Local Experts 

In-market experts with a deep understanding of regional differences reduce the challenges in receiving healthcare abroad.

Prescription Drug Access

CVS Health partnership provides access to more than 68,000 worldwide retail pharmacies.

Up Close and Personal Service

Our Regional Service Centers (RSCs)1 provide a local face to our global network, giving your globally mobile employees 24/7 support for all kinds of queries, claims, and medical emergencies.2

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Up Close and Personal Service

Our Regional Service Centers (RSCs)1 provide a local face to our global network, giving your globally mobile employees 24/7 support for all kinds of queries, claims, and medical emergencies.2

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Expertise

MetLife is one of the most trusted brands in the world, doing business with 96 of the top 100 FORTUNE 500® companies and has been named "Employee Benefits Service Provider of the Year" for five of the past six years.3 

Employee Experience Reporting

Gain insights about your globally mobile employee population through our industry-leading reporting tools. Get a report for as few as two employees. Contact the MetLife Worldwide Benefits Team to see a sample report.

Member Experience Reporting

Employee-Specific Data

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Location-Specific Data

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Interaction-Specific Data

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Find out how and where employees working on assignment overseas are interacting with Regional Service Centers (RSCs).1

Get reports broken down by country, region, or Regional Service Centers (RSCs).1

Get reports relating to type of inquiry (benefit, payment, etc.) and interaction (via phone, email or online).

Interested in joining our network?

Our members know that when they visit a provider in our direct pay network, they can expect quality care and seamless service.

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Management Tools

Easily and efficiently manage the care that your globally mobile workforce population receives.

eBenefits Self-Service

Verify eligibility, view commission (brokers only), view billing, review documents, and print ID cards with our eBenefits portal.

Global Service Platform (GSP)

Our GSP connects all RSCs with real-time data, keeping the entire team — clients, brokers, evacuation services representatives, account managers — on the same page.

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