Diversity, Equity
and Inclusion (DEI) Commitments
Across MetLife, we’re guided by our purpose: Always with you, building a more confident future. This includes building a more inclusive and equitable workplace and society.
Our broad set of 2030 diversity, equity and inclusion (DEI) commitments are designed to address the needs of the underserved through a mix of investments, products and services, supply chain, volunteering and community initiatives. Each commitment is anchored to our business strategy and informed by the United Nations Sustainable Development Goals. As we continue to transform our commitments into meaningful actions, we look forward to sharing our progress along the way.
2030 DEI Commitments
At MetLife, our purpose is to create a more confident future for all our stakeholders. Through our efforts, we aim to support the diverse customers and communities we serve, now and in the future.
Diverse Suppliers
Goal: Reach $5 billion in spend with diverse suppliers and annually report the economic impact.
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~$3.9 billion spent since the inception of MetLife Supplier Inclusion and Development program in 2003.1 |
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See MetLife’s Supplier Diversity Program 2023 Economic Impact Report. |
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Investments
Goal: Drive $1 billion in investments that advance diversity.
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$1.4 billion+ invested between 2021 and 2023, achieving this commitment several years early.2 |
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In 2023, MetLife committed to make a $54 million investment in a New York City multi-family development that includes 30% affordable housing units with MAG Partners, an experienced woman-owned, urban real estate developer in the region. |
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Volunteer Hours
Goal: Commit 800,000 employee volunteer hours with a focus on DEI/underserved communities.
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Contributed more than 315,000 hours of volunteer service by MetLife colleagues since 2021 in communities where MetLife has a presence. |
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Volunteered with Food Bank For New York City to mark MetLife Foundation’s milestone of $1 billion in all‑time giving. Together, we packed 2,000 pantry boxes, totaling 18,000 meals for New Yorkers. |
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MetLife Foundation Funding
Goal: MetLife Foundation committed $150 million in funding to support underserved communities.
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Since 2021, awarded $96.1 million in grants through Economic Inclusion, Financial Health and Resilient Communities portfolios. Some grants were awarded to organizations such as Laboratoria, Generation and The Opportunity Network to upskill and reskill talent to be competitive in a new economy. |
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Also established strategic partnerships with Trickle Up and Village Capital focused on building the budgeting, savings, access to credit and fintech innovations that are needed to enable people with low incomes to build a more confident future. |
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Workforce Diversity
Goal: MetLife will continue to advance workforce diversity by aiming for top quartile positioning of officers3 across 1) ethnic and racial diversity (ERD) (U.S.) and 2) females (globally).
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27.2% ERD for officers (U.S.) |
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30.4% women for MetLife global officers |
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Solutions and Insights
Goal: Provide solutions and insights to address the needs of the underserved.
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Launched MetLife Xcelerator in Latin America, a new platform that enables our partners to offer their customers access to a simple, fully digital insurance experience. |
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Offered home modification services for the elderly in China through customers’ Par Retirement Annuity policies. |
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Launched 360Future in Korea, a comprehensive retirement solution that covers asset management, health management and life care. |
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MetLife Foundation and The Nippon Foundation opened facilities for the elderly and after-school centers for children in need in Japan, as part of the “Better Life Better Place” for the Elderly and Children program. |
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Research
Goal: Support research that advances understanding of DEI issues.
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Conducted a Legal Access Study, delivering insights into the benefits of legal plans for DEI initiatives, as well as access to legal services for marginalized or low-income groups. |
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Gained insight on employees’ sentiments around belonging through an Inclusion Index within MetLife’s annual MyVoice survey. |
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Participated in external surveys and studies, such as McKinsey’s Race in the Workplace and Women in the Workplace studies, as well as Coqual’s Black Equity Index. |
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Increased understanding of stakeholder needs by continuing to include DEI‑focused questions in our U.S. Employee Benefit Trends Study. |
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Our Approach to Diversity, Equity & Inclusion
By cultivating a purpose-driven and inclusive culture, we’re able to better meet the diverse needs of the customers and communities we serve. Here are some ways we’re approaching that work:
- Established a 20-member Global DEI Leadership Council, chaired by MetLife's President and CEO, to drive DEI strategy and execution across businesses, functions and regions
- Integrating inclusive leadership into our Leading the Future program so people leaders create an inclusive environment
- Launching Inclusion Begins with Me, a global comprehensive set of resources and curated learning, including inclusion dialogues, mandatory courses and the Inclusion Begins with Me: Conversations that Matter podcast
- MetLife’s INDEAVOR program is an immersive team-learning experience focused on tactics that lead to greater trust, inclusion and collaboration. INDEAVOR takes inclusion beyond the individual to improve team performance. The program, available to teams globally, now includes a psychological safety module.
- MOMENTUM: Now in its second year, MOMENTUM is MetLife’s global community of employee-driven networks that drive office vitality, consistent employee experiences, connection and belonging. At a time when colleagues are working in different ways—virtually, in-office or on a hybrid schedule—MOMENTUM encourages participation in causes important to our colleagues, including volunteerism, well-being and the environment.
Read our latest Sustainability Report
for more information on MetLife’s initiatives and progress.
1 Due to the long history of the program, spend figures from 2003 through 2007 are approximated.
2 Cumulative goal for this 2030 DEI Commitment: $1 billion between January 1, 2021 and December 31, 2030.
3 “Officers” are Vice President level and above. As of December 31, 2023.